By purchasing one of our products or interacting in any way with our brand, you are engaging in our service and we assume that you have read and understood the following set of terms and conditions. You therefore agree to be bound by them at all times.


Credit card account means your Visa or Mastercard account as notified to us in your order form;

Gst means goods and services tax payable under the a new tax system (goods and services tax) act 1999 and nz gst  act 1985.

Intellectual property includes (without limitation) any right to, and any interest in, any patent, design, trade mark, trade name and all goodwill rights associated with such works, copyright, trade secrets and any other proprietary right or form of intellectual property (protectable by registration or not) in respect of any know-how, technology, concept, idea, specification, formula, drawing, photograph, image, document, program, design, system, process, logo, mark, style or other thing of similar nature, conceived, used, developed or produced by any person;

Person includes a corporation, association, firm, company, partnership or individual;

Product means the products on this website which you may order from us;

Service means the Romy Louise Pty Ltd online service governed by the website terms of use and any other terms and conditions contained on the site;

Site means the Romy Louise website;

Throughout this website and any connected social media the use of the terms “we”, “us” and “our” refers at all times to Romy Louise Pty Ltd. The use of this website and any social media attached to this brand, are at all times governed by the following set of terms and conditions. Furthermore, the user is taken to agree to the terms and conditions when engaging in the services offered by Romy Louise.


You must:

  • Only order products in accordance with the instructions on this website; and
  • Pay for the products in full (without set-off or deduction of any kind) by authorising us to charge your credit card account.
  • You warrant that you are authorised to use your credit card account by the relevant credit card company.

While we will endeavour to fulfil your order, we will not be liable to any person if we decline to fulfil an order, or we are unable to supply the products in your order. No contract for sale and purchase of products will be formed, or variation or cancellation made, until we confirm acceptance of your order, variation, or cancellation. Some products may be unavailable from time to time.

We reserve the right to alter, upgrade or discontinue any product or information contained on the site without notice.

Amendments to service

Romy Louise, at all times, reserves the right to make amendments to our services, products or prices without notice or consequence. We may cancel orders if we believe that they are fraudulent, or if an error has occurred including, without limitation, listing with an incorrect price or information.

Returns / exchanges / refunds

We know that you will love your candle, however in the event that you don’t feel that your chosen scent is quite right for you, we are happy to exchange it for another of our beautiful scents. Exchanges will only be accepted on full price items within 14 days of purchase. Exchange is not available on candles purchased on sale. In order to successfully exchange your order, the following procedure must be followed:

  1. Email Romy Louise at: info@romylouise.com.au indicating your wish to exchange and the new scent you would like to receive. Please include your original order number in this email.
  2. When returning your candle for exchange please ensure that it is in brand new condition. Candles for exchange must also be wrapped in the same way as they are wrapped when you receive them. Returns for exchange will not be accepted if damage is done to the candle due to appropriate care not being taken by the customer when returning the candle. All postage costs of returning the candle and sending the replacement candle are the responsibility of the customer.

We will only provide a refund of the purchase price where your product is faulty or has been damaged in transit. In this instance we ask that you contact us at: info@romylouise.com.au and provide a photograph of the product so that we may assess it. If a refund is appropriate it will be made within 48 hours. If you simply require a replacement candle, one will be shipped to you free of charge.

Price and payment

All prices displayed on romylouise.com.au are represented in AUD. Where applicable local taxes are shown and included in the price.

Where you require the products to be packaged in a non-standard manner, we may charge for the cost of the packaging in addition to the costs set out above.

All prices are correct at time of publication; however, we reserve the right to alter prices for any reason at any time.

Products displayed on romylouise.com.au will be purchased using a secure online visa or mastercard transaction facility.


We will deliver the products to the premises nominated in your order at your cost (at the rate specified herein), unless provided as a promotion, within a reasonable time of accepting your order. If we have specified a delivery date, we will try and deliver the products to you by that date. Time will not be of the essence and we will not be liable to you for late delivery. Late delivery does not entitle you to cancel any order or part of any order.

We may deliver the products to you by instalments and each delivery will be a separate contract independent from the other deliveries.

We will re-deliver, replace or refund the product (at our option) if we have incorrectly addressed the delivery. We take no such responsibility if you gave an incorrect or insufficient address. We remain the owner of the products we supply to you until you have paid in full all amounts that you owe us for all the products. The products are at your risk as soon as they leave our premises for delivery to you.

Limitations of our liability

To the extent permitted by law, all express or implied conditions and warranties in connection with the site, the service and the sale of any products are excluded.
We do not exclude liability under any condition or warranty which cannot be excluded by law. In those circumstances, to the extent permitted by law, we expressly limit our liability for breach of a condition or warranty implied by virtue of any law at our option to:

  • The replacement of the products; or
  • The supply of equivalent products; or
  • Making a full refund to you.

Where you resupply the products in trade:

  • To a person, you must include a term in your contract with that person that, to the extent permitted by law, all express or implied conditions and warranties in connection with the sale of any products are excluded; and
  • You must not make any representation in relation to the performance, quality or application of the products without our prior written approval.

Intellectual property

All intellectual property on our website or any of our social media, including photographs, logos, any other images or literature are the property of the author and may not be reproduced either in whole or in part without express consent from the author. You acknowledge that we remain the sole owner or licensee of all intellectual property rights in the products, including, for the avoidance of doubt all copyright in the design, layout and formatting of the products. You must not copy, alter, reproduce or publish any product or any part of a product, nor permit any person to do so, except as authorised by these terms, or otherwise in writing by us.

Links to third party websites

There may be links within our website or social media platforms that direct you to third party websites. Romy Louise take no responsibility for the content of these websites. Any third party website linked to Romy Louise will be governed by their own policies and these are not connected to us nor do we do we assess their content or procedures.


Your feedback is valuable to us, and we love to share it with others on our website. By providing us with feedback you agree to allow us to publish it in the feedback section of our website. We will at all times endeavour to post the feedback in its entirety, however we reserve the right to make alterations to any part of it that we deem as offensive or inappropriate for publication.

Social media

Throughout our social media there is an acceptable standard of behaviour. All users, when commenting or engaging in any other interaction through our social media platforms, agree to maintain a respectful and courteous standard of communication.

No abuse or foul language will be tolerated. We reserve the right to delete any inappropriate comments and to block users who do not adhere to these conditions.

When commenting on our social media you take full responsibility for the accuracy or content of any comments made. Romy Louise will accept no liability or responsibility for anything published by third parties on our social media. If you tag us in a picture of our product, it is implied that you give us permission to re-post your image or use it for other promotional purposes. Images will always be credited to the author and will always remain the property of the author. We will never take credit for any image that is not our own.

Personal information

In completing and submitting an order for products, you will be providing us with personal information. Your information and any other personal information that you may provide to us will be held by us in accordance with our privacy policy, and will be used for management purposes, to process your order (and any future orders you may make), to enforce any legal or other rights we may have against you in any manner that we see fit, and to keep you informed about new products, specials and other information that may be of interest to you, including without limitation via electronic messages.

If the information is not provided your order may not be processed.

You have rights of access to, and to request correction of, your personal information. To do so contact us at info@romylouise.com.au .

Our obligations to you

The material and information contained on the site is supplied to enable you to make your own determination as to a product’s suitability for your purposes prior to placing an order. Nothing on the site is to be construed as a recommendation to use any product.

You agree that we, and anyone that we are responsible for, are not liable to you at law, by statute, in equity or otherwise arising from our relationship for any loss (including, without limitation, loss of profits), cost, damage, expense or injury, whether direct, indirect, special or consequential, arising directly or indirectly from, or in connection with, the supply or non-supply of the products, for any breach of our obligations under these terms, or for any other reason which relates to these terms or the products.

If, despite the other provisions of these terms, we are found to be liable to you then, without limiting your obligation to indemnify us in accordance with these terms, our liability for any single event or series of related events is limited to the amount you paid for the product which gave rise to your claim.

You confirm that these terms are reasonable having regard to the price payable for the products and their nature.


You agree to indemnify and keep us indemnified against all loss (including, without limitation, loss of profits), costs, damage, expense or injury, whether direct, indirect, special or consequential, arising directly or indirectly from, or in connection with, your access to, or use of, the site, or the supply or non-supply of products.

You further agree to indemnify and hold us harmless from any claim or demand, including legal fees on full indemnity basis, made by any third party due to or arising out of:

  • A breach of these terms by you; or
  • The infringement by you, or another user of the service using your name and password, of any intellectual property or other right of any person or entity.

Entirety of terms and conditions

This set of terms and conditions represents the entirety of the agreement between us and our customers and users. The only time any other term or condition will apply is when one is expressly prescribed by statute.

Changes to terms and conditions

Romy Louise reserves the right to change these terms and conditions at any time without notice or consequence. Any changes to the terms and conditions will be published here and will become effective immediately at the time of publishing.

If you have any questions, concerns or comments regarding our terms and conditions please contact us by email at info@romylouise.com.au .