Romy louise is committed to ensuring the privacy of our customers in accordance with the privacy act 1988.

Personal information we collect from you

When purchasing one of our beautiful candles, we want to ensure that we only collect information from you that we need to carry out your order. This will include identifiable details such as your name, address, email address, contact phone number and any relevant payment details required to fulfill your order.

We will only ask you to supply us with any of the above information at the time it is required to help us complete our service to you. We will never request or deal with any sensitive information.

Your information

We will use the information provided by you in order to fulfil your Romy Louise order.  We know you want to receive your Romy Louise candle as quickly as possible, so we will use your payment information to deduct the payment owed at the time you place your order. We will also use your email address to keep you updated as to the status of your order.

Social media

We love staying in touch with you and keeping you updated on Romy Louise developments via facebook, instagram and twitter. Any information provided by you through comments/messages through social media, will be handled in the same way as information provided through our website.

Any photographs posted through instagram or any other social media, which include or tag Romy Louise or any of our products, may be subject to being re-posted by us on our Romy Louise instagram. The original author will always be credited.

How your information will be stored

Any information given to us during the checkout process will be stored on our online store platform until we have completed your transaction and posted your candle out to you. We do not hold onto any of your details after this time unless you give us permission to store your email address for our newsletter list.  In this instance it will be stored securely and confidentially in our private Romy Louise database.

Information sharing

Romy Louise will never share your personal or identifiable information with any third party for any reason.

Accessing your information

Users can request to access or change their information by contacting Romy Louise directly.

Your feedback

At Romy Louise we love to receive your feedback on our products and service. We want to be as open as possible with other customers, so when you provide us with feedback you agree to allow us to share it in our feedback section on our website.

Collection of non-personal information

As a by-product of visiting Romy Louise, some extra non-personal or identifiable information may be collected from you. This could include information about your browser type, access time and location or referring address. This information is strictly for our use in gauging website traffic.

Changes to our privacy policy

Romy Louise reserves the right to change this privacy policy at any time and without notice or consequence. This privacy policy is current as of April 2017.
Romy Louise is committed to the safe management of all of your personal information. If you require any further information or have any questions about the collation or storage of your details, you can contact us by email at: